1. The salon and contact
These terms apply to treatments booked directly with Amro Style. Amro Style is located at Peppelweg 76A, 3053 GN Rotterdam. Contact us at info@amrostyle.nl or 06 86494111.
Booking through Treatwell? The terms and cancellation and payment information shown by Treatwell for your booking also apply. Use Treatwell’s confirmation and options for that booking.
2. Your booking and the price
Before booking, check your treatment, date, time, contact details and total amount. The price shown at checkout includes applicable taxes. Additional treatments or changes at the salon are only carried out and priced after consultation with you.
A direct booking is confirmed once you receive the booking confirmation. Online prepayment requires a confirmed payment first. A pending or failed payment is not a confirmed appointment. Keep your confirmation and booking number.
3. During your visit
Arrive at the agreed time. Contact us if you are delayed; we will discuss whether the treatment can still go ahead or needs to be rescheduled. Tell your barber about relevant preferences or sensitivities. Do not include medical or other sensitive information in an online note.
We carry out the agreed treatment with care. We will discuss any changes to the treatment, price or barber with you. If we cannot fulfil the appointment, we will contact you to agree on a solution, a new appointment or a refund for the part not provided.
4. Payment and refunds
Available payment methods are shown when booking. If you pay at the salon, you pay after your treatment. If prepayment is required for your booking, we tell you before you book.
Online payments for direct bookings are processed by Mollie. Cancellation does not automatically trigger a refund. Contact Amro Style if you have paid in advance; we assess the refund and process any refund due through the original payment method. Your statutory rights continue to apply.
5. Cancellation and statutory rights
Direct bookings are subject to the booking policy below. We do not charge automatic cancellation or no-show fees.
These terms do not restrict your statutory consumer rights, including any applicable right of withdrawal. An online cancellation deadline does not exclude that right. Contact us if you wish to exercise your statutory rights.
6. Questions and complaints
Not satisfied? Contact info@amrostyle.nl or 06 86494111 and include your booking number and what happened. We will discuss your complaint and an appropriate solution. You can also exercise your statutory rights through the available channels.
Dutch law applies to our direct services, without prejudice to mandatory consumer protection. The version you agree to when booking is stored with that booking. Later changes do not apply retroactively to that booking.
Also read the booking policy and the privacy notice.